Help

Where is my order?

How long does it take to process my orders?
Orders received before 3pm on weekdays are shipped the same day as long as we have your item in stock. When you submit an order, we are instantly notified, and begin working on packing it moments later. You will get a notification via email once we receive the information, and a completed notice via email once we ship it.
How do I check the status of my order?
This feature is only available to customers who signed up for an account with us at the checkout. Its is an optional feature. Even if you didn't sign up for an account, you will still get notification emails when we receive your order and when it is sent out. You will also get an email notification with tracking info from the carrier you chose when you placed your order. In the top right corner of every page you'll find a "Log In" link. Once you've signed in using your email address and chosen password, a new link will appear: "My Account". Click that link, then look for a tab called Order history. From there you can search and view the details for all of your past orders.
I tried contacting you but never received an answer. What's up with that?
We try to answer all legitimate emails in a timely manner. Many times our responses come back as undeliverable, which tends to be a bit frustrating. Please be sure you have typed your email correctly before submitting your query.

Special Orders

Do you sell glitter in larger quantities than those little 1/2 oz. jars you show on your website?
Yes. Yes indeed. We sell in any quantity you need, and at highly discounted prices. Most of our glitter items are available in 3 package sizes, with the greatest discounts on 5lb bags.
I need special colors or sizes of your bulk glitter that I don't see on your website. Can you supply me with them?
Yes we can. Our minimum quantity for special size or color glitter is between 5 and 10 lbs. (depending on style). Typically We do have a 3 to 4 week lead time for this service. Please call or email us for more details.
Is there an extra charge for special orders?
None at all. But there is a minimum quantity requirement which will vary depending on the product you need. Please contact us for details.
I need special finishes or sizes of your decorative studs for my clothing line. Can you supply them for me?
Yes we can. Minimum quantity will vary by size and style but expect it to be between 5,000 pieces for large sizes and 25,000 pieces for smaller sizes. Lead times vary on these items (anywhere from 2 weeks to 3 months depending on our current schedules). Please contact us for more details.

Payment

Do you charge sales tax?
Yes, but only for shipments delivered within the great state of California.
What payment methods do you accept?
We take Visa, MasterCard, American Express, Discover and PayPal.

Shipping

Do you ship internationally?
Yes! We are based in California, USA and ship worldwide.
How much is shipping?
Shipping cost will depend on the weight of your order, your location, and the shipping method you select. We go to great lengths to provide our customers with affordable shipping and offer flat rate ground shipping on almost all orders. Find out by adding items to your shopping cart and starting the checkout process. You will be able to see your shipping options based on your country and postal code.

Wholesale

Do you sell wholesale?
Yes. Many, but not all, of our products are available in bulk quantities at wholesale prices.
How do I find your wholesale prices?
Quantity pricing should be listed on each individual product page. If you are unsure about a certain product be sure to contact us
Do I need to set up a special account in order to buy wholesale from you?
Absolutely not. If you order the wholesale quantity, we will automatically charge you the wholesale price for that item.

Privacy

If I don't trust the internet with my personal information, how else can I pay you?
Consider a PayPal account, or visit us at our Studio City, CA location and pay in cash!
What does Kit Kraft do with my personal information!?
Nothing! We DO NOT sell, rent, give out, share or show your personal information to anyone! It is important to provide us with an accurate email address when you check out because that is how we tell you when your order is sent, if something is out of stock, or if there is a change or delay on the order. We DO NOT send you junk mail. We have no interest in sending you anything but the information you need regarding your order. Please refer to our privacy policy

Our Retail Store

What are your normal business hours?
9:00am until 6:00pm PST Monday through Saturday.
Why is your retail store closed on Sundays?
We get asked this a lot! We love our customers, we love our job, we love our store, but it is important in life to remember there are other things that need our attention, too. Sundays are our day to recharge our batteries so to speak.

Our Website is open 24/7!

What is your location?
We are at : 12109 Ventura Pl. Studio City, CA 91604. Click here for a map (from Google Maps)